Terms of Service

1. Acceptance of Terms

By accessing or using the Softbrook Loom website and purchasing any knitting courses or digital materials, you agree to be bound by these Terms of Service. If you do not agree with any portion of these terms, please discontinue use of our platform immediately.

2. User Accounts

To access purchased courses you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Softbrook Loom reserves the right to suspend accounts that violate these terms or engage in fraudulent activity.

3. Purchases and Refunds

All course purchases are final once the digital content has been accessed. We offer a 14-day money-back guarantee from the original purchase date if you have not started any lessons. Refunds are processed within 10 business days to the original payment method.

4. Intellectual Property

All course videos, written patterns, photography, and branding remain the exclusive property of Softbrook Loom. You may not reproduce, distribute, or resell any content without prior written consent. Personal use of downloaded patterns is permitted for non-commercial purposes only.

5. Acceptable Use

Users agree not to upload harmful content, attempt to access restricted areas, or interfere with the platform’s security. Community forums must remain respectful; harassment or spam will result in immediate account termination.

6. Disclaimers

Our courses are provided “as is.” Softbrook Loom does not guarantee specific knitting results or project outcomes. We are not liable for injuries sustained while following tutorials or for any indirect damages arising from use of our materials.

7. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts located in San Francisco County. Continued use of the site constitutes acceptance of updated terms published on this page.