Privacy Policy

1. Introduction

Softbrook Loom ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our gentle courses for mindful knitters.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

• Personal identifiers such as name, email address, and phone number when you create an account or contact us.
• Account credentials and payment information processed securely through third-party providers.
• Usage data including pages visited, time spent on courses, and knitting project preferences collected via cookies and analytics.
• Communication data from support inquiries and feedback forms.

3. How We Use Your Information

We use collected data to deliver our courses, personalize your learning experience, process transactions, send important service updates, and improve our platform. Your data helps us understand how knitters engage with mindful practices and refine our gentle curriculum accordingly.

4. Cookies and Tracking

We use essential cookies to maintain sessions and remember your theme preference. Analytics cookies help us measure engagement with our courses. You can manage cookie preferences at any time via your browser settings or our cookie banner.

5. Legal Basis and Retention

We process personal data in accordance with GDPR, CCPA, and other applicable laws. Data is retained only as long as necessary to provide our services or fulfill legal obligations, typically no longer than 3 years after account inactivity.

6. Sharing Your Information

We never sell your personal data. We may share information with trusted service providers (payment processors, email services) and when required by law. All partners adhere to strict confidentiality agreements.

7. Your Rights

You may request access, correction, deletion, or portability of your personal data by emailing [email protected]. You can also unsubscribe from marketing at any time. We honor all user requests within 30 days.